Terms & Conditions
Last updated: October 5, 2026
1. General Terms
General Terms Lizaro operates under the Costa Rica Gambling license. These General Terms set out the contractual relationship between you and Lizaro, the scope of services we provide, and the limits of liability that apply. By registering, making a deposit, or otherwise using the platform you confirm that you meet our eligibility requirements and accept all rules herein. Eligibility and jurisdiction - You must be at least 18 years old and located in a jurisdiction where participation is lawful. Access from restricted territories is prohibited; we may block accounts and withhold funds where local law or our license requires. Users are responsible for ensuring that their use of the service is lawful where they are located. Changes and notice - We may amend these Terms. Material changes will be posted and notified via the app or by email where applicable. continued use of the service after notice constitutes acceptance of the changes. We recommend reviewing these Terms periodically. User conduct and prohibited activity - You must not abuse game mechanics, exploit software, collude, use bots, or engage in fraudulent behaviour. Any attempt to manipulate outcomes, use stolen payment methods, or facilitate money laundering will result in account suspension and possible referral to law enforcement. Bonus abuse and breach of wagering rules are treated as serious violations and may lead to reversal of winnings. Intellectual property and content - All software, content, and trademarks remain our or our licensors' property. You receive a limited, non-transferable license to access and use the service for personal, non-commercial entertainment only. Unauthorized copying, distribution, or resale is prohibited. Limitation of liability - To the fullest extent permitted by law, Lizaro disclaims liability for indirect, special, or consequential losses. Our total liability for direct losses arising from the service is limited as set out under applicable law and these Terms. Nothing in these Terms excludes liability for gross negligence, willful misconduct, or death or personal injury caused by our negligence where such exclusion is prohibited by law. Termination and account suspension - We may suspend or terminate accounts for suspected fraud, regulatory reasons, or breach of these Terms. Upon termination we will process legitimate withdrawal requests in line with identity verification and any applicable restrictions, subject to the minimum withdrawal threshold of £10.
2. Eligibility
Account & KYC Account creation and accuracy - You must provide accurate, current and complete information when creating an account on Lizaro. This includes name, date of birth, contact details and any other information we reasonably require. You are responsible for maintaining the confidentiality of login credentials and for all activity that occurs under your account. KYC checks - As a licensed operator we carry out Know Your Customer checks to verify identity, age and address. KYC may require government-issued ID, proof of address, and source-of-funds documentation. KYC checks can be initiated at account opening or when you request withdrawals, change payment methods, or when we detect unusual activity. Until KYC is complete, withdrawal requests may be delayed or declined. Document handling and privacy - Documents submitted for KYC are processed securely and retained only as required by anti-money-laundering rules and our operating license. We will not share your documents with third parties except where required by law or to comply with regulatory obligations. Account limits and joint accounts - Accounts are strictly individual. Joint accounts are not permitted. We may impose deposit, loss, or wagering limits on accounts to manage risk and comply with our obligations. Requests to remove or increase limits will be subject to additional checks and possible delay. Account closure and appeals - If your account is suspended or closed for regulatory or security reasons you will be notified with an explanation where permitted. You can appeal by contacting support and providing requested information. We retain the right to permanently close accounts with material breaches without further notice where necessary to protect the business or comply with legal obligations. Security obligations - You must report unauthorized access immediately. Failure to report promptly may affect our ability to remedy the issue and could impact any dispute over liability. We employ industry-standard security measures, but you share responsibility for protecting your credentials and devices, especially on mobile and app platforms.
3. Account Security
Bonuses Scope and acceptance - All promotional offers, free spins, and other bonuses are governed by these Terms and the specific conditions attached to each offer. Acceptance of a bonus implies you agree to its specific wagering, game contribution, and expiration rules. Bonuses are provided at Lizaro's discretion and we may withdraw or amend offers at any time. Wagering requirements and contributions - Where a bonus carries a wagering requirement these requirements must be satisfied before withdrawing associated winnings. Standard wagering for the welcome bonus is x20. Different game types contribute differently toward wagering. Contribution rates will be specified with each promotion and failure to comply will result in forfeiture of bonus funds and any related winnings. Maximums, game restrictions and expiry - Bonuses may have maximum cashout limits, game restrictions, and fixed expiry periods. Promotional free spins are typically valid only for specified games and expire if not used within the stated timeframe. Any attempt to play outside stated restrictions may void the bonus. The welcome package, where applicable, offers a 350% match up to £16000 plus 350 free spins subject to the stated wagering condition. Bonus abuse and reversal - We actively monitor for abuse such as round-robin staking, collusion, multi-accounting, or use of stolen funds. Proven abuse may lead to cancellation of bonuses, reversal of winnings, confiscation of funds, account suspension and reporting to relevant authorities. Decisions will be taken following investigation and you will be notified of findings where appropriate. Promotional changes and notifications - Promotional terms may change. Significant changes will be communicated via the mobile app, push notifications, or email where possible. You should check the specific terms attached to any offer before opting in. Failure to meet promotion conditions means the related bonus will be void.
4. Responsible Gaming
Deposits & Withdrawals Accepted payment methods - Lizaro accepts a range of payment methods designed for speed and convenience, including Visa, Mastercard, Revolut, Bank Transfer, MiFinity, Neteller, Skrill and cryptocurrencies. Payment availability may vary by jurisdiction and method. All deposits must originate from an account in the player’s name unless otherwise agreed in writing. Minimums and processing - The minimum deposit and minimum withdrawal amount are £10. Deposits are usually credited instantly; withdrawal processing time ranges from 0-24h once requests are approved and KYC is complete. Exceptionally, certain methods may take longer due to banking or intermediary delays. Verification and source of funds - Withdrawals are subject to KYC and source-of-funds verification. We may request bank statements, crypto wallet records, or other documents. Failure to provide requested documentation can result in delayed or refused withdrawals. We reserve the right to hold funds pending completion of verification. Fees, limits and chargebacks - Lizaro does not normally charge fees for deposits or withdrawals, but third-party fees may apply. We may apply internal limits on withdrawals for security and regulatory reasons. Chargebacks or disputed payments will be investigated; if a chargeback is detected we may suspend the account and reverse associated winnings pending resolution. Currency and conversion - The primary operating currency is € and all account-based calculations are conducted in €. Where deposits are made in other currencies conversion may occur at prevailing rates. You are responsible for any fees charged by your payment provider. Multiple withdrawals and pending requests - Multiple pending withdrawal requests are processed in sequence and may extend total processing time. We may require re-validation of identity for subsequent withdrawal requests, particularly for high-roller and VIP accounts.
5. Bonus Terms
Responsible Gaming Commitment to responsible play - Lizaro promotes safe and controlled gambling. We provide tools for players to manage their activity including deposit limits, session reminders, loss limits, cool-off periods, and self-exclusion. Our mobile-first approach ensures these tools are accessible in-app with push notifications and direct support for users on the move. Assessment and intervention - We monitor play patterns for markers of problematic play. Where indicators are present we may proactively contact players, impose limits, or require cooling-off periods. Interventions aim to be proportionate and supportive. If you receive a notification asking you to take a break you should follow the guidance and contact support for assistance. Self-exclusion and support - Players may self-exclude for set periods or permanently. During exclusion we will block access and may require additional verification to lift restrictions. We also provide information and signposting to specialist support services. VIP players and high-roller accounts are eligible for personalised support and may be offered a dedicated account manager who will respect self-exclusion and limit requests. Crypto and responsible play - Accepting cryptocurrencies does not change our commitment to responsible gaming. We maintain the same checks and intervention tools for crypto-funded accounts, including source-of-funds verification to ensure activity is lawful. Reporting concerns - If you are concerned about your own or another person’s gambling you should use in-app support or contact our customer service. We will treat reports seriously and, where appropriate, implement safety measures while maintaining confidentiality consistent with legal obligations.
Overview of Lizaro Terms
Lizaro operates under a Costa Rica Gambling license and is designed for mobile-first players who demand secure, on-the-go play. These terms explain how we manage accounts, verify identity, run promotions, process payments and apply responsible gaming safeguards. They are binding once you register, deposit, or play.
Read this page carefully. It outlines your obligations and our rights, including the consequences of fraud, the standards for KYC checks, and the mechanics behind bonuses and withdrawals. We adopt a clear approach: transparency where possible, decisive action where necessary.
FAQ
What are the age and location requirements to play at Lizaro?
What documents does Lizaro require for KYC verification?
How do wagering requirements work for Lizaro bonuses?
What are Lizaro's deposit and withdrawal minimums and processing times?
How does Lizaro handle bonus abuse or suspicious activity?
What tools does Lizaro provide for responsible gaming?
Eligibility and Account Rules
To use Lizaro you must be at least 18 years old and able to legally gamble in your jurisdiction. Accounts are individual and non-transferable. Joint accounts or accounts opened on behalf of others are prohibited. All account holders are responsible for the accuracy of the information they supply.
Security is shared. You must keep your login details confidential and notify us immediately of any unauthorized access. Repeated failure to secure credentials may affect liability in disputes related to unauthorized transactions.
KYC, Verification and Privacy
KYC checks are mandatory. We will request government ID, proof of address, and, when necessary, source-of-funds evidence. Documents are processed securely and only retained as required by law. KYC may be requested at account opening, before withdrawals, or when unusual activity is detected.
Failure to complete verification can delay or block withdrawals. We aim to process verification and withdrawal requests promptly once documents are provided. Our policy is to balance swift service for legitimate players with robust checks to prevent fraud and money laundering.
Bonuses and Promotional Terms
Bonuses are conditional. Accepting a bonus means you agree to specific wagering requirements and game contribution rates. The standard wagering requirement for the welcome package is x20. The welcome package, where offered, includes a 350% match up to £16000 plus 350 free spins, each element subject to its own rules.
Bonus abuse is monitored and prosecuted. Collusion, exploitative play or circumvention of game restrictions will result in forfeiture of bonuses and may lead to closure of the account. Check each promotion's terms before opting in to understand expiry, contribution and maximum payout limits.
Deposits, Withdrawals and Payment Security
We accept major cards, e-wallets, bank transfers and cryptocurrency. The minimum deposit and withdrawal amount is £10. Deposits are usually instant. Withdrawals are processed within 0-24h after approval, provided KYC is complete. Third-party delays may affect timing for some methods.
We do not normally charge transaction fees, but external providers may. Withdrawals are paid back to the original payment source where possible; for crypto and special cases other methods may be agreed. Chargebacks will be investigated and may lead to account suspension.
Restrictions, Liability and Dispute Resolution
We reserve the right to suspend or close accounts for fraud, regulatory compliance, or breach of these terms. Our liability is limited to the extent permitted by law. We will investigate disputes and provide outcomes based on evidence, transaction logs, and applicable rules.
Where accounts are closed, legitimate balances will be returned following verification and subject to any applicable deductions permitted under these terms and by law. You should retain transactional records and contact support if you dispute any action.
Responsible Gaming and Player Safety
Player safety is central. We offer deposit limits, session reminders, loss limits, and self-exclusion in-app. Our mobile-first design ensures these tools are available instantly via the app and push notifications. VIP and high-roller accounts receive personalised support including access to a personal manager for tailored assistance.
If you suspect a problem, use in-app support to request limits or exclusion. We will act swiftly to implement protections and can assist in connecting you to specialist services. Crypto-funded players are subject to the same protections and checks as other payment methods.
Special Features and VIP Programme
Lizaro provides a VIP and high-roller programme offering personal account management, bespoke limits, and exclusive rewards. The VIP programme includes access to the casino shop, bespoke tournaments and curated challenges. Eligibility and exact benefits are defined by invitation and may require additional verification.
High-value transactions for VIP accounts may prompt enhanced checks to comply with regulatory and anti-money-laundering obligations. Personal managers can assist with faster service, but all account activity must remain lawful and within the framework of these terms.
Games, Providers and Fair Play
We offer a broad portfolio from leading providers such as Pragmatic Play, Playtech, Quickspin and Yggdrasil among many others, with a catalogue exceeding 30000 games. Game integrity is maintained through provider certification and internal monitoring to ensure outcomes are consistent with published rules.
If you suspect a software error or unfair outcome, report it immediately through support. We will investigate using server logs and provider records. Legitimate technical errors may lead to refunds or adjustments at our discretion.
Contact and Further Information
If you need clarification on any of these terms contact customer support via the app. For quick access to general account and product information return to the home page here. Keep records of your communications and transaction history for any formal disputes.
These terms are periodically updated. We will notify registered users through the app or by email for material changes. Continued use after notification confirms acceptance of those changes.