Privacy Policy

Introduction

Lizaro combines investigative clarity with practical privacy protections for mobile-first players. This policy explains what we collect, why we collect it, how we use it, and the safeguards we maintain. Our approach is transparent, security-focused, and built around on-the-go play, tournaments, and a VIP programme that includes personal managers for high-roller accounts.

We operate under a Costa Rica Gambling licence and accept cryptocurrencies alongside traditional payment methods. Wherever your play takes you, our priority is to manage personal data responsibly and to keep your gaming experience swift and secure.

What Data We Collect

Registration and identity

When you register we collect basic identity details required to run a secure casino platform: name, email, telephone number, date of birth, and identification documents where verification is necessary. For payment processing we collect the relevant payment identifiers and transactional metadata whether you use fiat or crypto.

Gameplay and technical data

We record game history, bet amounts, wins and losses, device type, app version, session timestamps, and IP addresses. These records help us ensure fair play, resolve disputes, and calibrate tournaments and challenges for an exciting competitive environment.

How We Use Personal Data

Service delivery and account management

We use data to create and manage your account, process deposits and withdrawals, and to verify identity. Transaction history is evidence for payouts and to enforce anti-money-laundering checks. For VIP and high-roller players, personal managers may access account details to assist with withdrawals, loyalty rewards, and bespoke offers.

Product improvement and personalisation

Behavioral and device data drive personalised recommendations, tailored tournament invites, and shop offers. Push notification tokens let us alert you to live promotions, branded tournaments, and casino shop drops when you are on the move.

When We Share Data

Service partners and providers

We share data with trusted partners that perform services on our behalf: payment processors, identity verification vendors, fraud detection specialists, hosting providers, and game suppliers such as Pragmatic Play, Playtech, Quickspin, and Yggdrasil. Partners are contractually limited in how they may use data and must apply adequate security controls.

Legal requests and protection

We will disclose personal data to comply with legal obligations or to protect the safety and rights of users and our business. This may involve cooperating with law enforcement or regulators when required by law. We do not sell personal data under any circumstances.

Data Transfers and International Processing

Lizaro’s services require cross-border processing in order to operate globally and to support cloud infrastructure. Although our licence is issued in Costa Rica, we implement contractual and technical safeguards for transfers to jurisdictions with different legal frameworks. When you use crypto payments, blockchain transaction data may be visible on-chain and is processed accordingly for reconciliation and anti-fraud checks.

When transfers occur we apply encryption, strict access controls, and vendor assessments to ensure that your data remains protected no matter where it is processed.

Your Rights and How to Exercise Them

You have the right to access, correct, and in some cases delete your personal data. You may also request restriction of processing or portability where applicable. To submit a request contact our privacy team with proof of identity. If you are located in the EU or UK we will apply GDPR-aligned procedures where applicable and feasible.

If you object to marketing communications you can opt out at any time. We provide clear controls in the app to manage your preferences and push notification settings so you stay in control while on the move.

Security Measures

We employ strong technical and organisational measures: encryption in transit and at rest, role-based access controls, routine security audits, and incident response protocols. High-value VIP accounts benefit from enhanced monitoring and additional verification steps for withdrawals. If a breach occurs, we investigate and notify affected users and authorities per legal requirements.

We recommend using strong passwords, enabling two-factor authentication where available, and keeping your mobile device secure. For mobile-first players we support device binding to reduce the risk of account takeover.

Retention and Deletion

We retain data only as long as necessary to meet legal obligations, resolve disputes, maintain game integrity, and provide our services. Retention periods vary by data category and regulatory requirements. When retention is no longer required we securely delete or anonymise data.

For requests to delete or anonymise your information, contact our privacy team. Some data may be retained longer if required for tax, anti-money-laundering, or legal purposes.

Children and Age Restrictions

Lizaro does not allow accounts for underage players. We apply strict age verification and will refuse or terminate accounts where age cannot be validated. If you suspect a minor has opened an account, contact us immediately so we can investigate and remove the account if necessary.

Contact and Updates

We update this policy periodically to reflect product changes, new services such as the casino shop, tournaments, or VIP features, and evolving legal requirements. For the most current information visit our homepage or contact our privacy team for specific requests.

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